Eligibility, timing, condition requirements and refund information for FashionCave purchases.

Quick Summary

Eligible U.S. returns must be requested within 7 days of complete delivery. Direct exchanges are not available. Always obtain written return instructions before shipping an item.

1. Request Approval Before Sending Anything

Email support@fashioncave.us before returning an item. Include the order number, item, reason and clear photos when relevant. Do not send a return to the business address, the address on the parcel or any other address unless FashionCave provides written return instructions.

2. United States Return Window

For eligible orders delivered in the United States, the return request must be submitted within 7 calendar days after tracking shows the complete order has been delivered. For a split shipment, the window begins when the final package is delivered.

After approval, the package must be shipped within 7 calendar days of the return authorization.

3. Eligible Condition

Eligible clothing must be unworn, unwashed, unused and free from perfume, makeup, deodorant, pet hair, smoke or damage. Original tags and the clear garment packaging with its item label must be included.

4. No Direct Exchanges

Direct exchanges are not offered. An eligible item can be returned for a refund, and a separate new order can be placed for another size, color or product.

5. Final Sale and Non-Returnable Items

The following are non-returnable unless they arrive damaged, defective or incorrect: beauty items, bodysuits, face masks, intimates or lingerie, jewelry, swimwear, opened hygiene-sensitive goods, gift cards and items clearly marked Final Sale.

6. Return Shipping and Original Shipping

Return shipping is normally the customer’s responsibility. If FashionCave confirms that an incorrect or damaged item was sent, reasonable return instructions will be provided. Original shipping and handling charges are non-refundable unless required by law.

7. Items That Do Not Meet the Conditions

A return that is late, used, missing tags or packaging, or otherwise outside the conditions may be declined or may be subject to a restocking deduction of up to 20%.

8. Damaged, Defective or Incorrect Items

Contact us as soon as possible, preferably within 48 hours of delivery, with the order number and clear photos of the item, packaging and shipping label. Do not discard the item until instructions are provided.

9. Return Processing and Refund Timing

Allow approximately 5–7 business days after the approved return is received for inspection and processing. After a refund is issued, the bank or payment provider may require additional time to post it.

10. International Orders

Standard returns are currently available only for eligible orders delivered in the United States. International orders are generally final sale, except for confirmed damaged, defective or incorrect items and any rights that cannot be excluded under applicable law.

11. Mandatory Consumer Rights

Nothing in this policy limits rights that cannot lawfully be limited or excluded.

Start a return request

Include your order number, item name, reason and photos when relevant.

Email Return Support

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